Contacting Clarivate Analytics

Customer Service

Contact Sales for general product information, pricing, quantity discounts, and referrals to dealers.

Contact Customer Service to order new copies or upgrades of EndNote, to check billing/shipping status, and to register your software.

Sales Information

Phone: 1-800-722-1227 (Toll Free)
Phone: 760-438-5526 (country code is 01)
Fax: 760-795-3950 (country code is 01)
E-mail: http://endnote.com/info/sales-information-request

Customer and Account Support (Orders, Billing, and Shipping)

Phone: 800-336-4474, press 3 (country code is 01)
Fax: 215-386-2911 (country code is 01)
Web: https://endnote.com/contact

Support

Contact Technical Support if you encounter problems while using EndNote. When you contact us, have a clear description of the problem and know the version of your Windows or Macintosh operating system and word processor.

To find the EndNote version and serial number, start EndNote and select About EndNote from the EndNote menu (Macintosh) or the Help menu (Windows).

International Customer and Technical Support

For customer support or technical support outside of North America, visit our Web site to check for a local distributor.

Go to http://endnote.com/distributors to find contact information for your local EndNote support.

EndNote Training

The EndNote home page contains a Training menu that offers free training options including online videos, live training, an online user manual, and trainer resources.

Access training material at http://endnote.com/training.

EndNote Downloads

To download EndNote styles, filters, and connections, go to the EndNote home page.

EndNote Discussion Forums

If you wish to join an ongoing forum of EndNote users like yourself, go to http://community.endnote.com.

You can browse several EndNote message lists, easily search for topics, and join to add messages.

Join the EndNote social network at:

Frequently Asked Questions

Go to http://endnote.com/support/faqs for a list of frequently asked questions that we receive about EndNote.